2 paths
One private rating picks one
VYAN OS · the reviews tool
Good reviews go public. The bad day comes to you first.
Every finished job asks for a private rating before it asks in public. Fours and fives open the Google link. A one through three opens a private case for you, with a reply already drafted.
Free to start·
No setup fees·
No contract
Reviews · reputationTrailing 30d
$8,400
reputation protected · one-stars caught, 30d
7 / 7Low ratings caught before they went public
4.9Average public rating · Google and profile
Praise out. Problems in.
≤ 1 tap
Send a drafted reply
0
Public asks after a low rating
$0
Setup fees. Ever.
01 · The split
One private rating · two paths
No angry customer gets sent to Google.
Every request starts as a private rating, asked on the customer's phone before any public link exists. A four or five opens the public ask. A one through three opens a rescue case for you, and the public ask never goes out.
Set a rating in the panel and watch where it goes. A high score lights the public wall. A low score opens the rescue case and drafts the reply.
See what is free and what Pro adds →Reviews · the rescue flowPrivate ask · T+1 day
Set the private rating
One question, one tap, on the customer's phone.
Tap a score
Rated 4–5Public
Public review link sentGoogle and your review wall
Referral ask · 48 h laterA happy customer sends you the next one.
Rated 1–3Rescue
Rescue case openedOwner alerted in seconds. No public ask sent.
Reply draftedReady to read, edit, and send.
Reply draft · ready to send
Hi Marcus, this is the owner. I saw the install ran long and the crew left a mess. That is not our standard. I can be there tomorrow to make it right, at no charge. Morning or afternoon?
Set a rating · watch where it goes
02 · What it does
Finish work · earn trust or repair it
F.1
Auto-request when a job is done
A finished appointment or a won deal starts the clock. The private rating goes out a day later, so there is no button to forget on a busy Friday.
F.2
The private rating, then the split
One question, one tap, before anything is public. A four or five opens the public link. A one through three is held back from Google.
F.3
The rescue catch
A low rating opens a case and alerts the owner in seconds. The bad day stays a talk you can still win, not a star count strangers read first.
F.4
Reply templates that sound like you
Every review opens with a drafted reply, set to the rating and the job. You read it, you tweak it, you send it. You never face a blank page.
F.5
The public wall, then the referral
A posted review lands on a review wall you own. A referral ask follows 48 hours later, so a happy customer sends you the next job.
03 · Free vs Pro
Start free · upgrade when you win
Free proves the loop.
Pro catches the one-star.
Free is a whole product. Send a request by hand, show your last 10 reviews, run the loop. Enough to prove the idea before you pay.
The first one-star you wish you had caught is the day Pro pays for itself.
▲
When to upgrade
The moment a request lands cold and a low rating heads to Google before it reaches you. Pro adds auto-request, the rescue catch, the public wall, and reply templates.
$19 / mo
| Capability | Free | No-brainerPro |
|---|---|---|
| Manual review requests | ||
| Reviews shown | Last 10 | All |
| Auto-request when a job is done | ||
| The rescue catch | ||
| Public review wall | ||
| Reply templates |
$0
Free · by hand and last 10
$19
Pro · per month
0
Public asks after a low rating
−10/15/20%
Bundle · 2/3/4+ tools
04 · Better with the fleet
Whole alone · stronger together
Whole on its own. Stronger together. Every tool shares one spine, so nothing gets retyped.
The VYAN OS packageHeylo is a complete product on its own: request, split, rescue, referral. It never waits on another purchase. Add a sibling tool and the loop closes itself.
D.1
With Book
A finished appointment starts the clock on its own. Without it, you mark work done by hand and the flow stays the same.
D.2
With Profile
Reviews land on a review wall you own, a billboard that grows. Without it, the public link points to Google alone.
D.3
With Pulse
Pulse counts pace, save rate, and the protected number, so you measure the loop instead of guessing.
D.4
The full loop
Book finishes the job, Heylo wins the review, the referral fires, and Leads catches the new inquiry with its source attached.
05 · At a glance
Price · what is included
$0
Free · by hand and last 10
$19
Pro · per month
$0
Setup fees. Ever.
−10/15/20%
Bundle · 2/3/4+ tools
06 · Questions
Plain answers
What is a review rescue flow?
It asks each customer for a private rating first. The public link goes out only after a high rating. A low rating opens a private case for you, with a reply drafted, and the public ask never goes out.
Q.1How do I get more Google reviews without risking bad ones?
Ask in private first. Heylo asks for a private rating after each finished job. A high rating opens the public Google link. A low rating opens a private rescue case instead, and no public ask goes out.
Q.2What does Heylo cost, and what is free?
Free lets you send requests by hand and shows your last 10 reviews. Pro is $19 a month and adds auto-request, the rescue catch, the public wall, and reply templates. No setup fees, no contract.
Q.3Does it work with Google reviews?
Yes. The public path sends a review link to Google and to your own review wall. After the review posts, a referral ask follows 48 hours later.
Q.4Can I switch from another reputation tool?
Yes. Bring your contacts in by CSV. The flow starts from finished work, and your data stays readable for good on the way out. No contract.
Protect the next review before it is written.
Answer five questions and your workspace sets itself up: auto-request on, the split set, reply templates ready. The next finished job runs it.
No setup fees·
Export always·
Read-only forever
One public one-star costs more than a year of Heylo. The rescue flow pays for itself in protected reputation alone.
Heylo · the reviews tool